Intune Instruments FZC – Delivery Information

Effective Date: 01 January 2022

Thank you for choosing Intune Instruments FZC for your musical needs. We strive to provide a seamless and reliable delivery service for our customers, both locally and internationally. This Delivery Information document outlines the key details regarding the shipment of guitars purchased through our website www.intuneinstruments.com.

1. Shipping Destinations:

Intune Instruments FZC offers shipping to both local and international customers. Our delivery services cover a wide range of locations, providing access to our high-quality guitars worldwide.

2. Shipping Methods:

We utilize reputable shipping carriers to ensure the safe and timely delivery of your guitar. The available shipping methods and associated costs will be presented to prior or during the checkout process. Customers can choose the shipping option that best suits their preferences and delivery time requirements.

3. Processing Time:

Orders are typically processed within [2] business days from the date of purchase. This processing time includes order verification, quality checks, and packaging. However, we prefer to do a free basic setup of your guitar, in this case please allow us [3-4] business days from the date of purchase.

4. Estimated Delivery Time:

The estimated delivery time varies based on the shipping destination and the selected shipping method. Local deliveries within the United Arab Emirates may take up to [2] business days, while international deliveries can take [3-10] business days. Please note that these are estimates, and actual delivery times may vary based on factors beyond our control, such as customs clearance and local postal services.

5. Order Tracking:

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment in real-time. You can use the provided tracking information to check the status of your delivery on the carrier’s website.

6. Customs and Duties:

For international shipments, customers are responsible for any customs duties, taxes, or fees levied by the destination country. Intune Instruments FZC is not responsible for delays or additional costs incurred due to customs procedures.

7. Delivery Address:

Please ensure that the delivery address provided during the checkout process is accurate and complete. Intune Instruments FZC is not responsible for delivery failures or delays caused by incorrect or incomplete address information.

8. Delivery Confirmation:

Once your guitar is successfully delivered, we recommend inspecting the package and contents immediately. If you notice any damage or discrepancies, please contact our Customer Service team within [1] days of delivery for assistance.

9. Contact Us:

If you have any questions or concerns regarding our Delivery Information, please contact our Customer Service team at [info@intuneinstruments.com].

10. Governing Law:

This Delivery Information is governed by the laws of the United Arab Emirates.

Intune Instruments FZC appreciates your trust and is dedicated to providing a positive and efficient shipping experience for our valued customers.

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