Effective Date: 01 January 2023 

Thank you for choosing Intune Instruments for your musical needs. We stand behind the quality of our guitars and want to ensure that you have a positive experience with your purchase. This Warranty Policy outlines the terms and conditions applicable to the warranty coverage provided for guitars purchased from www.intuneinstruments.com.

Limited Warranty Coverage:

Intune Instruments provides a limited warranty for a period of two (2) years from the date of purchase against defects in materials and workmanship. This warranty is applicable to the original purchaser and is non-transferable.

Any Pre-owned/ Resale of Guitars we sell will only carry three (3) months limited warranty only.

Warranty Does Not Cover:

1.    Fret wear, saddle wear, nut wear, strings and batteries.

2.    Setups, adjustments or routine maintenance of any kind.

3.    Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, perspiration, body salts and acids, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non- approved polishes.

4.    Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.

5.    Wear and tear on any part of the instrument or case, including jacks, controls, switches, plated surfaces, tuning machines, pickguards, handles, latches, case hardware etc, pickups, electronics components.

6.    All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature.

7.    Any instrument, whose serial number is missing, altered or tampered with in any fashion.

8.    Cases and case hardware.

9.    Guitars purchased from unauthorised dealers or second-hand markets.

The warranty will be voided if the purchaser makes any modifications or customisation to the instruments purchased. We recommend using only the right type (e.g. Classical Stings for Classical guitar) and light, normal and high-tension strings from reputed string manufacturers, any other strings will void the warranty.

Return Authorisation:

Before returning a guitar for warranty service, the purchaser must obtain a Return Authorization (RA) number from Intune Instruments. The RA number must be clearly marked on the outside of the shipping box. Any guitar returned without an RA number will not be accepted.

5. Shipping Costs:

The purchaser is responsible for all shipping costs and import duties or taxes associated with returning the guitar to Intune Instruments for warranty service.

6. Non-Warranty Repairs:

For repairs not covered by warranty, Intune Instruments will provide an estimate for the cost of repair. Any non-warranty repairs will be subject to charges, including parts and labor.

7. Disclaimer of Consequential and Incidental Damages:

Intune Instruments shall not be liable for any consequential or incidental damages arising out of the purchase, use, or inability to use the guitar, even if Intune Instruments has been advised of the possibility of such damages.

8. Governing Law:

This Warranty Policy is governed by the laws of United Arab Emirates, without regard to its conflict of law principles.

9. Modification of Warranty Policy:

Intune Instruments reserves the right to modify or terminate this Warranty Policy at any time. Any changes will be effective immediately upon posting on the Intune Instruments website.

For warranty inquiries, please contact:

InTune Instruments

[Customer Service Email : info@intuneinstruments.com]

[Customer Service Phone : +971 50 3950482 ]

Note: this Limited Warranty only applies to the original purchaser based in the Gulf Cooperation Council Countries.